Shipping

UK: Currently we ship within the UK and use Royal Mail or Parcel Force to do so. We aim to dispatch all purchases between 5-7 working days and do not currently offer express shipping.

International: For international orders, please contact hello@felicitypipeart.com as there will be an additional shipping cost dependant on your location. Shipping times will be determined by your location, you will receive tracking orders once your order has been dispatched.

Shipping time of commissions vary depending on production time. This will be discussed upon a commission enquiry.

Framed Art: All artwork is framed to order, if you are ordering a framed artwork please allow for an additional 5 working days.

Orders may be amended as long as they have not yet been dispatched. If you wish to cancel or amend an order please contact hello@felicitypipeart.com as soon as possible. Shipping confirmation will be sent via email once the order has been processed and shipped.

Returns

Cancellations or returns on purchases can be made within 14 days of delivery, providing the item is undamaged and in unopened packaging. Items must be returned within 14 days of delivery for a refund.

You will be required to cover the cost of postage and packaging to return the item. We recommend using a courier that provides a tracking service and delivery confirmation, as we are not responsible for loss of parcels during transit. In the case of lost parcels, we will not be able to provide a refund. Once we have received the item, we will be able to process your refund.

Should your purchase arrive to you damaged, you are eligible for a refund or replacement within 14 days of delivery. Original artwork will be refunded.

For all enquiries, please contact hello@felicitypipeart.com